GENESYS GCX-SCR FREE PDF GUIDE - VALID EXAM GCX-SCR REGISTRATION

Genesys GCX-SCR Free Pdf Guide - Valid Exam GCX-SCR Registration

Genesys GCX-SCR Free Pdf Guide - Valid Exam GCX-SCR Registration

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Genesys Cloud CX: Scripting Certification Sample Questions (Q44-Q49):

NEW QUESTION # 44
You are working on a script and need to add new variables to it. Select the correct tab to add variables.

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: D

Explanation:
In the image provided, the correct tab to add variables to the script is labeled as number 3. This tab represents the "Variables" section where you can define new variables that will be used in your script. Variables are crucial in scripts as they allow for dynamic content, enabling personalized interactions based on data such as customer names, account details, and other context-specific information.


NEW QUESTION # 45
Which of the following is NOT a feature of Genesys Cloud CX contact center?

  • A. Human Capital Management
  • B. Quality Management
  • C. Automatic Call Distribution
  • D. Workforce Management

Answer: A

Explanation:
Human Capital Management (HCM) is not a feature of Genesys Cloud CX contact center. Genesys Cloud CX offers features like Workforce Management (WFM), Quality Management (QM), and Automatic Call Distribution (ACD), which are integral to managing contact center operations. These features help optimize agent performance, ensure quality service delivery, and efficiently route interactions to the right agents.
HCM typically refers to broader HR systems that manage employee lifecycle processes such as recruitment, onboarding, and payroll, which are outside the scope of Genesys Cloud CX


NEW QUESTION # 46
In Genesys Cloud, what features or aspects classify scripts? (Choose three.)

  • A. Classification based on interaction route
  • B. Utilization of visual controls
  • C. Creation of interaction-specific script templates
  • D. Integration of text and graphics
  • E. Labels based on interaction type

Answer: B,D,E

Explanation:
Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:
* A. Labels based on interaction type: Scripts can be categorized and labeled according to the interaction type (e.g., voice, chat, email), making it easier to identify and manage them.
* C. Utilization of visual controls: Genesys Cloud CX allows the use of various visual controls (buttons, inputs, checkboxes) to enhance user interaction within scripts, enabling agents to interact seamlessly.
* D. Integration of text and graphics: Scripts can integrate both text and graphical elements, allowing for a richer, more interactive experience for agents and customers alike. This can include images, links, and dynamic content.
Options B and E are not core classifications for Genesys Cloud CX scripts.


NEW QUESTION # 47
You are working on a complex script that has multiple stack containers and components placed inside each other. You could use the feature to make sure you've selected the correct component or container.

  • A. Debug
  • B. Nesting Indicators
  • C. Validate
  • D. Container

Answer: B

Explanation:
When working on a complex script in Genesys Cloud CX that includes multiple stack containers and components nested within each other, Nesting Indicators are a helpful feature to ensure that you have selected the correct component or container. These indicators visually show the hierarchy of components within the script, making it easier to navigate and edit complex structures.
Using Nesting Indicators helps avoid errors by providing a clear view of how elements are organized within the script, ensuring that modifications are applied to the correct components.


NEW QUESTION # 48
Which architectural approach is used to develop a single application as a suite of small services?

  • A. Single Core Architecture
  • B. Microservices Architecture
  • C. Monolithic Architecture
  • D. Genesys Cloud CX Salesforce Architecture

Answer: B

Explanation:
The Microservices Architecture is the architectural approach used to develop a single application as a suite of small, independently deployable services. Each service in a microservices architecture typically runs a unique process and communicates through a well-defined, lightweight mechanism, often an HTTP-based API.
This approach contrasts with a monolithic architecture, where the application is developed as a single, unified unit. Microservices allow for greater flexibility, scalability, and resilience, as each service can be developed, deployed, and scaled independently.
References:
* Genesys Cloud CX Architecture Documentation.


NEW QUESTION # 49
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