PASS GUARANTEED QUIZ 2025 GENESYS USEFUL VALID GCX-GCD TEST MATERIALS

Pass Guaranteed Quiz 2025 Genesys Useful Valid GCX-GCD Test Materials

Pass Guaranteed Quiz 2025 Genesys Useful Valid GCX-GCD Test Materials

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Genesys GCX-GCD Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 2
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 3
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 4
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 5
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 6
  • Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 7
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 8
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

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Genesys Cloud CX: Developer Certification Sample Questions (Q70-Q75):

NEW QUESTION # 70
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

  • A. The after call work time for each media type.
  • B. The maximum capacity that an agent may handle simultaneously for each supported media type.
  • C. Media types that can interrupt current interactions that an agent is handling.
  • D. Time that an agent may spend on each media type.

Answer: B,C

Explanation:
The Utilization feature in Genesys Cloud CX allows administrators to configure the maximum number of concurrent interactions an agent can handle for each media type (e.g., voice, chat, email). This ensures that agents are not overloaded and can manage their tasks effectively.
Administrators can also define which media types are allowed to interrupt agents who are currently handling other interactions. For example, you can configure settings so that an incoming voice call can interrupt an agent handling a chat session, ensuring that high-priority interactions are addressed promptly.
Reference:https://help.mypurecloud.com/articles/configure-utilization-at-the-org-level/


NEW QUESTION # 71
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

  • A. True
  • B. False

Answer: A

Explanation:
Routing in Genesys Cloud CX directs customer interactions to the most suitable automated system or human agent based on defined rules, skills, or availability, ensuring efficient and effective communication handling.


NEW QUESTION # 72
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

  • A. You must collect general information such as building address number of floors, location contact information, etc.
  • B. You must have the basic profile data for all users at the new location.
  • C. You must have images of all the users located at the new location.
  • D. You must know the exact coordinates of the new building.
  • E. You must have Admin rights to Genesys Cloud CX.

Answer: A,E

Explanation:
To add a new location in Genesys Cloud CX, you need administrative privileges and must gather general location details such as address and contact information. These are required for properly setting up and managing the new site within the platform.


NEW QUESTION # 73
What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?

  • A. Flow Aggregates query
  • B. Conversation Aggregates query
  • C. Queue Observations query
  • D. Conversation Detail Record query

Answer: C

Explanation:
The Queue Observations query in Genesys Cloud CX provides real-time metrics such as the number of interactions currently ongoing or waiting in a queue and the number of agents available, making it ideal for live queue monitoring.


NEW QUESTION # 74
For updating a user in Genesys Cloud CX which HTTP method must be used?

  • A. PATCH
  • B. TRACE
  • C. POST
  • D. DELETE

Answer: A

Explanation:
In Genesys Cloud CX, the PATCH HTTP method is used to update an existing user's information. This method allows partial updates, meaning you can modify specific user attributes without affecting the rest of the user data.


NEW QUESTION # 75
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